Make A Claim

Make A Claim

Make A Claim

Claims Notification

All claims must be notified to the claims administrator, their details are below. You should do this within 31 days of the end of the rental agreement in which the incident happened.

How to Claim

For policies purchased prior to 1 July 2017, please contact OSG Claims on Tel: 0333 355 0287.

For policies purchased on or after 1 July 2017, please contact The Specialist Claims Team on Tel: 0344 573 8240. Alternatively you can download a claim form HERE.

Please ensure you fully complete, sign and date the claim form before returning it with all supporting documents to:
Post: Specialist Claims Team, Car Care Plan, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.

You will need to supply the following documents:

  • Your policy schedule
  • The rental agreement
  • Your charge receipt (if separate from the rental agreement)
  • Police Report if the incident by law required the Police to attend
  • Photographs of the damage to the rental vehicle (and images of the vehicle before the incident if available)
  • The accident report from the car rental company or agency
  • Invoices/Receipts/other documents confirming the amount you have paid in respect of damage for which the car rental company or agency holds you responsible
  • Your credit card statement showing payment of the damages claimed

You may be required, on request, to provide a copy of your passport, driving licence and proof of residency.

Bank Account Details

Please provide the name and address of your bank together with your sort code and account details. This will assist reimbursement.

Please note: Failure to follow these steps may delay payment of your claim.

Car Hire Excess Insurance