To ensure your policy documentation is not stopped by your spam filter settings we recommend you update your hotmail accounts as follows:
Login to your hotmail email.
Click on the "Options" link in the upper right corner of your Hotmail screen.
Click on the option "Junk Email".
Select the link "Safe List".
Type"carhireexcess.com" into the box.
Return to carhireexcess.com and complete your booking.