Make a claim

How to Claim

Should you wish to claim under the Car Rental Insurance you should call the Claims Helpline as soon as possible. You must give us any information or help that we ask for. You must not settle, reject, negotiate or agree to pay any claim without our written permission. Full details of how to claim are set out below.

Claims Notification

In the event of loss please contact Mondial Claims within 31 days of incurred loss to notify loss and request a claim form to be sent to you by email, fax or post. Please fully complete, sign and date the claim form and return it with all supporting documentation - outlined below - to:

For policies issued from 1st June 2009 onwards

Claims Helpline UK Residents Tel 0208 603 9652
Carhireexcess.com
Collision Damage Waiver Claims Department
PO Box 1900
Croydon
CR90 9BA

Claims Helpline Republic of Ireland Residents Tel 0818 286 523
Carhireexcess.com
Mondial Assistance Collision Damage Waiver Claims Department
2 Bracken Court
Bracken Road
Sandyford Industrial Estate
Dublin 18

For policies issued prior to 1st June 2009

AXA Assistance Ltd
PO Box 54098, London SW20 8UU
Phone: +44 845 458 9677
email: car.rental@axa-assistance-claims.com

Please ensure you have the following documentation

1. Copy of your Certificate of Insurance
2. Copy of Rental Contract
3. A copy of your Charge Receipt (if seperate from the Rental Agreement)
4. A copy of the Law Enforcement / Police Report (if applicable) for Damage / Loss over €75.00/€75.00
5. Renters' copy of the Vehicle Rental Company accident damage report
6. Invoices/Receipts/other documents confirming the amount you have paid in respect of Accident/Damage/Loss etc. for which the Vehicle Rental Company holds you responsible
7. Copy of your credit card statement showing payment of the damages claimed
8. Copy of the driving license of the person involved in the accident (the driver)
9. Name and address of your bank together with the sort code and account details. This will facilitate reimbursement as the insurance company prefers to make payment directly to your bank.

Failure to follow these steps may jeopardise the reimbursement of your costs