Should you wish to claim under the Car Rental Insurance you should call the Claims Helpline as soon as possible. You must give us any information or help that we ask for. You must not settle, reject, negotiate or agree to pay any claim without our written permission. Full details of how to claim are set out below.
In the event of loss please contact the Claims Helpline within 31 days of incurred loss to notify loss and request a claim form to be sent to you by email, fax or post. Please fully complete, sign and date the claim form and return it with all supporting documentation - outlined below - to:
For policies issued prior to 1st June 2012 please contact Mondial Claims Tel: 0818 286 523
For policies issued since 1st June 2012 please contact OSG Claims Tel: 0818 286 529
For policies issued prior to 1st June 2012 please contact Mondial Claims Tel: 0208 603 9652
For policies issued since 1st June 2012 please contact OSG Claims Tel: 0844 871 0287
Please ensure you have the following documentation
Failure to follow these steps may jeopardise the reimbursement of your costs